If you need support in completing the application or if you require a different format of this document, please get in touch with us at with the subject line: "Application Support Request".Job Type: PermanentLocation: Letterkenny, Co. Donegal (Hybrid 3 days onsite per week)Do you have a strong track record in developing and executing product strategy and road maps for SACM product offerings?Are you keen to futureproof your career with a leading IT organisiation where you can make a meaningful impact?Join TCS as aSACM Product ManagerJoin a global tech leader right here in Donegal. With over 850 employees and a state-of-the-art global delivery centre, we're proud to offer world-class career opportunities without having to leave the Northwest. Recognised as Workplace of the Year by the Letterkenny Chamber, we foster a culture of continuous learning, innovation, and respect. Our people are at the heart of everything we do – collaborating across teams, geographies, and disciplines to drive real change for clients around the world. Be part of something global, grounded in Donegal.Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.The Role.TheService Asset and Configuration Management (SACM) Product Manageris responsible for driving the development and enhancement of our ServiceNow SACM offerings, ensuring they align with business goals and meet the needs of our customers. They will work closely with cross-functional teams including developers, designers, and stakeholders to deliver innovative and high-quality solutions that are aligned with the ServiceNow product area for which they are responsible.You will have a deep understanding of the ServiceNow platform and its various modules, along with product management expertise. As SACM Product Manager, you will be responsible for driving the development and enhancement of our ServiceNow offerings, ensuring they align with our business goals and meet the needs of our customersKey ResponsibilitiesDevelop and execute the product strategy and roadmap for SACM product offerings.Define and prioritize product requirements by gathering insights from customers, and stakeholders.Collaborate with cross-functional teams to translate requirements into actionable user stories and technical specifications.Drive the full product lifecycle, from concept to launch, ensuring timely delivery and high-quality outcomes.Act as the subject matter expert for the ServiceNow platform, staying up-to-date with the latest features, updates, and industry best practices.Monitor and analyze product performance, usage metrics, and customer feedback to identify areas for improvement and optimization.Provide guidance and support to the development team throughout the product development process, ensuring alignment with the product vision and requirements.Your ProfileEssential skills/knowledge/experience:Extensive product knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.Proven experience as a Product Manager, specifically with ServiceNow platform and modules.Strong understanding of product-specific processes and configuration management best practices.Exceptional analytical, problem-solving, and decision-making skills.Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical stakeholders.Demonstrated ability to work in a fast-paced environment and manage multiple priorities simultaneously.Experience with Agile development methodologies, such as Scrum or Kanban.Familiarity with software development lifecycle (SDLC) processes and tools.A passion for technology and a customer-centric mindset.Desirable Skills/Experience/KnowledgeProduct knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence.Ability to execute on Customer strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements.Capacity to drive alignment to established technology standards, practices and processes.Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures.Exhibiting experience with ServiceNow Platform Implementation.Ability to resolving conflicts constructively.Exposure to analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts as amended) and the Equal Status Acts as amended).We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us atif you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: "Adjustment Request" or email to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests You can write to to report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.