Client: A leading global social networking company
Join a global team dedicated to building safer online communities As a Community Operations Analyst, you'll play a vital role in ensuring the integrity and safety of one of the world's leading social platforms.
Key Responsibilities
You will review reported or flagged content and assess it against established community guidelines. Your keen eye for detail, sound judgment, and understanding of cultural norms and current trends will help protect users and promote respectful interactions across the platform.
1. Develop a deep understanding of the client's products, policies, and community standards.
2. Review reported content in line with established turnaround times and quality benchmarks.
3. Enforce Terms of Use by monitoring and addressing reports of abuse or policy violations.
4. Investigate and resolve user issues, including account support and content-related concerns.
Candidate Profile
5. English proficiency: C1 level or higher (CEFR)
6. Fluent in German (oral and written), with a deep understanding of regional culture and social trends.)
7. Deep understanding of market-specific cultural norms and trends
8. Personal resilience and emotional maturity when handling sensitive material
Compensation
Base salary: €31, per year
Bonus: 10% performance-based bonus
Benefits
Private health insurance
Pension contribution (after 12 months of service)
Bike to Work Scheme
Tax Saver Scheme
Relocation
Working Schedule & Location
Working days: 5 days a week between Monday and Sunday.
Shifts: Candidates can choose between the Day shift (9 am – 5:30 pm) OR the Evening shift (6 pm – 2 am). There are no rotations. The shift you choose will be your permanent shift, unless there is a change of business needs.
Location: Onsite at the client's office in Sandyford, Dublin 18, Ireland.
*Due to the sensitive nature of the role, hybrid or remote work is not available
Join the company's mission to ensure online safety and build better digital communities for everyone
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