L1 IT Support Technician
Location: On-site near Wexford Town
Contract: 11-month fixed-term (starting January ****)
On behalf of our client, we are seeking an L1 IT Support Technician to provide first-line technical support and excellent customer service within a busy IT environment.
This is a hands-on, on-site role supporting a range of users including staff, board members, contractors, and partners.
Key Responsibilities
Respond to incidents and service requests in line with the Information Technology Infrastructure Library (ITIL) framework.
Troubleshoot and resolve issues across various IT services, ensuring timely and effective resolution.
Communicate technical information clearly and effectively to non-technical users.
Manage and prioritise workloads, escalating technical issues where required to ensure prompt resolution.
Handle a high volume of service requests and ensure completion within agreed Service Level Agreements (SLAs).
Manage the full life cycle of each service request and escalate to 2nd line support when necessary.
Contribute to the creation, updating, and implementation of IT support best practices.
Key Technologies
Microsoft Office 365
Microsoft SharePoint **** / SharePoint Online
Web Server Environments
Windows ******* Operating Systems
Mobile Device Management (MDM)
Android Mobile OS Configuration
Required Certifications
Manual Handling Certification
ITIL Certification
Azure Fundamentals (AZ-900)
Security Fundamentals (SC-900) required due to use of Microsoft Defender and Intune
Selection Criteria
Candidates must hold an EU Passport or Stamp 4 Visa.
Candidates must have English as a native language or hold a CEFR Level C2 (Mastery/Proficiency) certification or equivalent.
The selected candidate must demonstrate commitment to maintaining and updating relevant certifications as part of professional development.