The IT Director oversees the agency's IT and Health Informatic Departments to provide strategic, efficient, and effective technical support service to the agency.
What we are looking for:
CNS Healthcare, a leading provider of Mental Health Services in southeast Michigan is seeking a Director of Information Technology to join our dynamic and fast-paced team.
The Director Information Technology is responsible for developing and maintaining the IT roadmap for the agency, leading strategic development and implementation processes for the agency's IT systems and department in compliance with agency programs and accreditation requirements.
Employer-paid benefits including dental, vision, life, and short-term disability insurance
Retirement program with generous company default contribution and match
Generous PTO program starting at 18 days annually
16 paid holidays, including 3 floating holidays
Paid parental leave
Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more
Interested in learning more about this role?
Establish efficiency and efficacy standards to drive the improvement of IT infrastructure.
Manage and oversee the IT budget for the agency, including the submission of required budgets (e.g., quarterly/annually) to the finance department.
Serve as the Security Officer for CNS Healthcare and participate in continuing education towards maintaining knowledge of community mental health, state and federal regulations regarding privacy and confidentiality of health information.
Determine and monitor key performance standards for IT system and department.
Analyze IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
Lead the development of strong cybersecurity systems, processes, and procedures to mitigate risk and liability to the agency.
Oversee security of systems, networks, and enterprise information from internal and external risks, intrusions, and unauthorized access.
Lead and develop vulnerability testing systems including the facilitation of IT security audits, investigations, security risk assessments, penetration testing, etc.
Work in conjunction with department stakeholders to develop and execute ongoing training for staff in the areas of cyber security and technology platforms.
Analyze the business requirements of all departments to determine their technology needs.
Inspect the use of technological equipment and software to ensure functionality and efficiency.
Identify the need for upgrades, configurations, or new systems.
Devise and establish IT policies and systems to support the implementation of strategies set by senior leadership.
Develop and maintain relationships with external IT vendors and service providers to establish cost-efficient contracts .
Develop and implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss including, but not limited to, disaster recovery, backups and restoration, and proper periodic testing.
Develop and maintain the agency disaster recovery plan to maintain the high availability (24/7) of technology operations datacenter, business systems (on-premises/cloud), telecommunication systems, and network connectivity.
Ensure up-to-date technologies deployed through software updates, firmware, hardware upgrades, and its replacement.
Purchase efficient and cost-effective technological hardware, software, licensing, networking, and telecommunications equipment.
Ensure the maintenance of inventory of hardware and software technologies including date of purchase, renewals, depreciation, and documentation of proper recycling.
Oversee the maintenance electronic health record systems, including but not limited to, authorized access, development, support, and HIPAA compliance.
Prepare, implement, and manage new and existing departmental processes, polices, and procedures to ensure an efficient, full-cycle IT system.
Attend and participate in leadership meetings, physician meetings upon request, and continuing education.
Maintain knowledge and compliance with established policies and procedures, HIPAA standards, and other regulatory programs.
Ensure that the CNS Healthcare standards of customer service are applied to interactions with individuals served, guests, and staff.
Supervisory Responsibilities
Educate and enforce IT, health informatics, and CNS Healthcare policies and procedures
Oversee the selection, workflow, training, and development of department staff
Monitor employee productivity, and provide constructive feedback and coaching when appropriate
Encourage individual employee development so they develop the knowledge and skills needed to perform their jobs and encourage individual employee development so that future needs of the group are adequately met, and the development of a cross-functional team
Perform ongoing performance management and complete employee evaluations as required, including examples of behavior, ways for employees to improve performance, and the development of goals for the coming year
Monitor work schedules of staff and adhere to human resource policies and procedures, including attendance, paid time off, disciplinary actions, and mileage.
Approve staff mileage requests, timesheets, and PTO requests in a timely manner.
Cultivate, maintain, and enhance intradepartmental relationships.
Required Qualifications
Master's degree in information systems, computer sciences, or similar
8 years of experience in a technology leadership role with at least 10 team members
Strong working knowledge of Microsoft Office Suite and Electronic Health Record (EHR) systems
Ability to quickly learn an array of computer hardware and software systems
Passion for providing unparalleled customer service experience in a dynamic and diverse work environment
Ability to explain technical issues to technical and nontechnical internal and external stakeholders
Ability to be forward thinking and take initiative to accomplish goals and objectives
Ability to use discretion and judgement when handling matters of a sensitive or confidential nature
Strong analytical and problem-solving skills.
Preferred Education, Skills, and Experience
Certification in business process experience and/or technology field relating to essential job functions
About CNS Healthcare:
CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in southeastern Michigan.
CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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