In StoreStoreVillage Douglas Cork Simply FoodLocationCork, CorkContract typeTemporaryPosition typePart TimeSalary€ p/hHow We HireEveryone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.About the roleThis section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.All the detailsWorking PatternMonday Tuesday Thursday Friday Saturday Monday Tuesday Thursday Friday Saturday To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.Purpose of the Shift LeadTo lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague ManagerCoordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague ManagerLead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store openingAllocate resource effectively to deliver a quick payment experienceEnable all daily operational processes to be implemented efficiently across their area of the store, at the correct timesCoordinate the team to deliver a clean, safe and well-presented storePlay their part in creating a great team atmosphere that is inclusive of everyoneRole model great Customer ServiceRole model the M&S behaviours and Colleague Expectations across the storeSupport Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleaguesSupport nearby stores if operationally requiredResponsible for being a key holder and answering call outs as requiredResponsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.PurposeDuty Manage in the absence of the next level Leader when requiredChampion new ways of working within stores through an open mindset and positive attitudeLeads colleagues in delivery of task prioritising customer firstPlans, allocates and follows through on delivery of task to a consistent standard across the storeDrives on the job productivitySupports colleagues through coaching and feedbackUses MI to take action to drive performanceHelps maintain a safe and legal environment for colleagues and customersSupports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDelivers great standards and service by putting the customer firstActs on customer feedback to deliver improvementEnsures the delivery of brilliant basicsCoach the team to deliver excellent standards of product presentationSupports the delivery of plan AProvides regular and timely feedback to line manager to support colleague performanceSupports with the training and coaching of colleagues maximising digital tools and channelsIdentifies colleagues for recognition and celebrate success within the storeProvides feedback to BIG to improve colleague experienceSupports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes actionRole models new ways of working through the use of digital toolsAllocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productivelyDelivers operational excellence ensuring all processes and tasks are delivered in line with business expectationMaintains a safe and legal store environmentSupports visual merchandising updates across all launches, events and campaignsKey CapabilitiesUnderstands how M&S operates,it's strategy, future and the role they playEffectively manages own reactions and responses around changeHelps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinkingSets performance objectives for self in conjunction with line manager and in line with business plansTakes accountability for planning and managing own work efficiently to ensure objectives are metTreats all colleagues the fairly, understanding that different people will provide different perspectives and have different needsBuilds positive relationships by being a good listener and getting to know people by establishing a connectionIn control of their own reactions and considers how to share their perspective to create better reaction for teamTechnical Skills/ ExperienceSupport the delivery of excellent customer service and KPI's across the storeGood level of digital capability and can access and utilise relevant systemsGood knowledge of the commercial operation, brilliant basics and operational excellenceCurrent working knowledge of all VM principlesA good communicator with the ability to build relationships and work within a teamA good knowledge of the legal requirements associated with the role of a customer assistant and when duty managingMaintain high presentation standards, attention to detail and deliver on time, right first timeInterpret data relevant to the roleDemonstrates flexibility and adaptability to changeKey Relationships and StakeholdersCustomersColleaguesStore LeadershipBIGOur SupportMentorshipIt's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.Flexible workingWe're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.BenefitsWellbeing hubGet access to resources to support your wellbeing, including a free virtual GP service.Colleague NetworksWe want you to feel supported, no matter what.Culture and Heritage NetworkRaising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.Cancer NetworkFostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.Menopause NetworkInitiating and encouraging open conversations about menopause by offering support and sharing experiences.Health and Wellbeing NetworkProviding a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.LGBTQ+ NetworkProactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.Family & Carers NetworkA support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.Gender Equality NetworkAddressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.Forces Community NetworkSupporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.How to ApplyHere's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.Send us your applicationFill in our short application form and hit submit.Online assessmentWe'll invite you to take part in an online assessment. This could be before or after your interview.In-person assessment centreWe'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.DecisionAfter we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.