German AI Specialist Role
Location: Dublin 18, Sandyford | Full-time permanent | Onsite
We are urgently hiring German speakers to join our global team as AI Specialists. If you have a sharp eye for detail and an interest in AI, we encourage you to apply.
Key Responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
* Enforcing clients' terms of use by carefully monitoring reports of abuse on the site
* Becoming and remaining knowledgeable about clients' products and community standards
* Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
* Recognising trends and patterns and escalating issues outside the company policy to the global team
* Identifying inefficiencies in workflows and suggesting solutions
Required Skills & Qualifications:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems, and work as part of a team
* Effective time management & prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent in German language on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region
* Advanced level of English (C1)
Benefits:
* Competitive salary
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive training and access to CPL's wellness programme
* Tax saver and bike-to-work scheme
Important Information:
* Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
* Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why Apply?
* Chance to work within a multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* No previous experience required – full training is provided
Minimum qualification is Bachelor's degree
Send your updated CV to apply
],