Customer Care Role
We are seeking a dedicated and skilled professional to join our team as a Customer Care Representative. This role will involve providing exceptional customer service, handling queries, resolving issues, and driving revenue growth through sales.
In this challenging and rewarding position, you will play a vital part in enhancing customer experience, ensuring smooth order fulfilment, and supporting internal departments with administrative tasks. You will also be responsible for processing orders, managing customer cases, and maintaining detailed records of customer interactions.
The ideal candidate will possess excellent communication skills, a strong product knowledge, and the ability to work effectively in a fast-paced environment. If you are a customer-focused individual who thrives in a dynamic setting, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Provide friendly and efficient assistance to customers via phone, email, and live chat.
* Handle general enquiries, product information requests, delivery updates, and after-sales support.
* Record and manage customer cases accurately within our CRM system.
* Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.
* Selling our online products and responding to sales queries.
Required Skills and Qualifications
* Excellent communication and interpersonal skills.
* Strong product knowledge and problem-solving abilities.
* Able to work effectively in a fast-paced environment.
* Proficient in using CRM systems and other technical tools.
Benefits
We offer a competitive salary and benefits package, including opportunities for career advancement and professional development. Our dynamic and supportive work environment provides the ideal platform for you to grow and succeed.
Other Opportunities
In addition to the above, you will have the chance to work on various projects, develop your skills, and take on new challenges. We are committed to providing a positive and inclusive work environment that supports the well-being of all employees.