Restaurant and Bar Operations Manager
This role requires a highly motivated individual who can bring energy, warmth, and sharp business acumen to a fast-paced retail, café, and restaurant environment.
The focus is on leading a team to deliver exceptional customer experiences while maintaining high standards across presentation, stock control, and daily operations.
You will be shaping the feel of the café and restaurant while coaching your team, driving performance through strong communication, smart decision-making, and a genuine passion for delivering great service.
The ideal candidate thrives in a hands-on setting, knows how to balance hospitality and genuinely enjoys building teams that work well together.
Key responsibilities include:
* Leading and inspiring the retail team to deliver outstanding customer experiences and achieve sales targets.
* Maintaining the highest standards of store presentation, visual merchandising, and product display, reflecting the brand values.
* Overseeing day-to-day store operations including stock control, inventory management, and cash handling procedures.
* Implementing and monitoring performance standards, ensuring a culture of accountability, teamwork, and service excellence.
* Driving commercial results through effective sales strategies, customer engagement, and data-driven decision-making.
* Maintaining excellent product knowledge across various ranges, promoting cross-category sales.
* SUPPORTING recruitment, training, and development of team members, fostering a positive and motivated workplace culture.
* Ensuring compliance with all company policies, health and safety standards, and operational guidelines.
* Collaborating closely with senior management on promotions, seasonal events, and customer experience initiatives.
The ideal candidate has:
* Proven experience in café and restaurant management.
* A strong track record as a people leader who can inspire and motivate a team to deliver consistently high performance.
* A genuine passion for customer service and creating an exceptional in-store experience.
* Excellent organisational, communication, and problem-solving skills.
* A proven ability to thrive in a dynamic, hands-on environment and lead by example.
* Commercial awareness with a history of achieving sales growth and maintaining operational efficiency.