Excel Recruitment are searching for an experienced Hospitality Operations Manager for one of our clients in the mid-west who specialise in event catering. We are seeking applications from ambitious, hospitality professionals to lead a team to deliver an exceptional service to customers.
Role & Responsibilities:
1. Manage projects at all levels, ensuring goals are met on a daily and weekly basis, keeping all stakeholders updated on progress and delays
2. Lead team to ensure key goals are achieved on time and within budget
3. Support operations team through training, coaching and measuring performance offering feedback and guidance
4. Recruit, select, on-board and train all new team members to enable them to integrate into the team seamlessly
5. Work closely with clients and customers, listening to requirements and actioning
6. Ensure day to day service is delivered as per agreed KPi's and SOP's
7. Monitor standards of service continuously, actioning or escalating gaps as appropriate
8. Lead a team by example, offering superior service to clients and customers and cultivating an atmosphere of excellence at all times
Requirements:
9. Previous experience in a conference, banqueting or event environment
10. Excellent communication skills, coupled with a confident personality and ability to listen, influence and manage multi-disciplinary stakeholders
11. Strong understanding of operational systems within a busy food and beverage service, particularly for large-scale event catering
12. Flexibilty to work over 7 days as required by event bookings
If you think you have what it takes to succeed in this exciting venture, please forward your CV and we will be in touch with more details.
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