Job Description
The ideal candidate will be responsible for overseeing the software management lifecycle for enterprise and critical applications across our international facilities. This includes assessing, designing, developing, and implementing administrative and clinical systems.
We are looking for a highly skilled professional to collect and transform large quantities of information into meaningful business requirements. The successful candidate will develop and modify requirements documentation for the design and implementation of hospital administrative and clinical information systems.
Additionally, the role requires critically evaluating information from various sources, distinguishing user needs from actual business needs, and partnering with business users, project managers, consultants, and IT leadership to optimize project scope, benefits, and risks.
Key Responsibilities:
* Develop and maintain tools and processes to effectively manage the full lifecycle of our software applications across facilities in Europe and future expansion.
* Define external interfaces, constraints, quality issues, and other non-functional requirements.
* Partner with project managers to complete requirements documentation in accordance with project schedule.
* Plan, organize, facilitate, and lead meetings and workgroups as well as oversee and execute follow-up activities.
* Document changes to baseline requirements through standard change control process.
* Document software test plans, technical requirements, release notes, user and training guidelines, and other materials.
* Plan, coordinate, and support unit acceptance testing and subsequent deployments in coordination with other team leaders.
* Perform end-user and application support functions, including problem-solving and resolution of application function defects.
* Provide systems and application training.
* Develop and execute project presentations.
* Participate in special projects as required.
* Participate in the development of various departmental training initiatives.
* Manage application pipeline of requests, prioritizing with relevant stakeholders and application workgroups.
* Manage the full lifecycle of application integrations.
* Interview end-users, stakeholders, and project sponsors to assess business and clinical needs; create business, functional, and technical requirements documents based on captured data and in accordance with departmental protocol/standards.
* Develop, implement, and maintain rigid upgrade/patching processes, including comprehensive testing, validation, and go-live decision making.
* Develop, implement, and maintain a comprehensive training program for end-users, ensuring optimal use of all applications and their future improvements.
* Develops and maintains a disciplined documentation strategy to ensure a complete and updated set of functional and technical requirements, evaluation criteria, process flows, operational routines, training materials, etc., and makes them available across the organization as appropriate.
* Performs vendor management by maintaining oversight and escalations of all issues and product enhancements.
* Monitors vendor's performance in accordance with purchasing, services, and support contracts.
* In collaboration with technical team, facilitates direct end-user support escalations, incident response actions, and root cause analysis delivery upon resolution.
* Additional duties and management responsibilities as assigned.
Requirements
We are seeking an individual with a degree or certification in information technology, software life cycle management, or significant training in the support and maintenance of enterprise-level applications. A minimum of 3-4 years' experience implementing, supporting, and/or training on one or more of the following enterprise-level applications is also required:
* Electronic Medical Records
* Patient Administration Systems
* Radiology/PACS systems
A good knowledge of IT infrastructure and network is highly desirable. Off-hours support may be required, and the frequency varies based upon business needs.
Benefits
We offer competitive pay for the work employees do, fully paid maternity and paternity leave for new parents, a competitive pension plan, company-funded death in service benefit, and critical illness cover for all employees up to the age of 66.
Our rewards program also includes opportunities for career growth, enhanced annual leave, flexible working opportunities, and recognition for outstanding performance.
About Us
We are a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Our goal is to shape the future of health through clinical and technological innovation, research, and education.
We expand our expertise globally, bringing world-class care across continents through our UPMC International division - an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland, and Croatia.