Key Responsibilities
Project Implementation & Delivery
Provide end-to-end execution of customer processing implementation projects.
Drive implementation activities in accordance with global project coordination methodologies.
Manage multiple customer implementation projects simultaneously while maintaining quality and delivery timelines.
Ensure reliable and efficient execution of implementation activities throughout the project lifecycle.
Assess, document, and analyze customer business and technical requirements.
Guide customers through applicable payment processing rules, specifications, and documentation requirements.
Serve as a primary customer contact during implementation activities and provide ongoing support throughout project execution.
Identify and communicate all required implementation support documentation, including contracts, agreements, forms, and related materials.
Technical & Operational Coordination
Support implementation activities related to electronic payments processing systems and services.
Coordinate customer host interface testing activities and implementation readiness.
Apply knowledge of payment transaction processing and transaction lifecycle management.
Collaborate with cross-functional internal teams to ensure successful project outcomes.
Qualifications
Education
Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business, or a related field.
Equivalent work experience may be considered in lieu of formal education.
Knowledge & Experience
1-3 years of experience in Information Technology or related technical environments.
Basic understanding of:
Network technologies
Applications and systems integration
Project management methodologies
Understanding of payment transaction processing and payments industry business principles.
Familiarity with payment processing systems, transaction formats, and customer host interface testing principles.
Knowledge of the four-party payment model and the full transaction lifecycle for payment card brands.
Strong customer interaction and relationship management skills.
Effective verbal and written communication abilities.
Self-starter with strong independent learning capability.
Good project coordination and organizational skills.
Ability to manage change in a technical work environment.
Analytical mindset with the ability to understand concepts and apply them practically.
Ability to work effectively within cross-functional and collaborative teams.
Preferred Attributes
Experience working in customer-facing implementation or technical support environments.
Exposure to electronic payments, financial services, or transaction processing industries.
Strong attention to detail and ability to manage competing priorities in a fast-paced environment.
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