Satellite Taxis have a part time position available for a Weekend Day Shift Dispatch Operator at our call centre on Pouladuff Road, Cork.
About the Role:
Satellite Taxis is looking for a dedicated and efficient Dispatch Operator to join our dynamic call centre team.
As a Dispatch Operator, you will play a crucial role in ensuring smooth communication between customers and drivers, making sure bookings are processed quickly and accurately.
With a high level of automation in our system, you will be responsible for overseeing booking allocation and supporting the operation to maintain a seamless service.
Key Responsibilities: Booking Management:
Handle customer booking requests via phone and email
Ensure accurate entry and processing of booking details into our system
Monitor automated systems to allocate bookings to drivers efficiently
Confirm and update booking status to customers when necessary
Resolve booking discrepancies or issues promptly
Driver Coordination:
Ensure timely dispatch of drivers for each booking
Monitor driver availability and status to ensure smooth service flow
Communicate with drivers for route adjustments or urgent updates
Assist with any driver-related queries or issues
Customer Service:
Provide exceptional service to customers, addressing any concerns or special requests
Manage customer feedback and complaints, ensuring a positive customer experience
Maintain accurate and up-to-date records of customer interactions
Operational Support:
Work closely with team members to ensure high levels of productivity and efficiency
Maintain a positive work environment, contributing to the team's overall success
Requirements:
Excellent communication skills, both written and verbal
Strong attention to detail and organizational skills
Ability to work under pressure and manage multiple tasks at once
Prior experience in a customer service or dispatch role is a plus but not essential
Comfortable working with computer systems and automated platforms
Punctuality and reliability
Benefits:
Hourly pay of €*****
On-site parking for all staff
Opportunity to work in a supportive and growing team environment
Job Type: Part Time
Pay: €***** per hour
Benefits:
On-site parking
Schedule:
8 hour shift
8am - 4pm
Saturday & Sunday
Work Location: In person
Job Type: Part-time
Pay: €***** per hour
Expected hours: 16 per week
Benefits:
On-site parking
Application question(s):
How long have you been living in Cork?
Location:
Cork, County Cork (required)
Work Location: In person