We are recruiting for an Estate Supervisor to provide quality service to our guests and colleagues, in line with the Forbes Five Star standards and The Red Carnation Hotels standards
Who are we?
Join Ashford Castle and become part of a legendary story. As Ireland's only double Forbes Five-Star Hotel & Spa, Ashford Castle is a true icon of Irish heritage and a proud member of the Red Carnation Hotel Collection. Beyond its grand stone gates lies an unforgettable experience. Once home to the Guinness family, this 800-year-old castle offers award-winning luxury, exceptional dining, a world-class spa, and a passionate team dedicated to creating unforgettable moments. Voted No. 1 Resort Hotel in the UK & Ireland by Travel + Leisure and proud to have retained the Forbes Five-Star award in 2025.
Key responsibilities of the Estate Supervisor will include (but not limited to):
* To welcome the guests on arrival at all
times in a warm and friendly manner, using guest/member name where
possible.
* Arrange for agreed services and
products to be available to the guest in a timely and efficient manner.
* To check the daily Time Sheet/Function
sheets and other correspondence when you come on duty to ensure that you are
fully familiar with all incoming business/activity bookings/functions/special
requests etc.
* To be fully familiar with the VIP list
and all function sheets so to ensure that the Guest receives a seamless
experience.
* To create a Personal activity
plans for guests, groups and families.
* To be able to introduce a 'WOW' factor
into services provided – to think ahead, use your initiative to ensure that
guests receive that 'extra element' of personal care.
* To assist the Estate Manager in
devising and executing an activities program that reflects the ethos and
standards at Ashford Castle/RCH.
* Assist
front desk at peak times with booking and activity advice for family's or large
groups speeding up check in possess.
* To liaise with Management in relation
to special events, promotions, occasions - providing support and upselling
opportunities where possible.
* To objectively review the services
offered and look at ways of stream-lining systems, procedures and help
implement these.
* To work in conjunction with Management
in the organisation and smooth running of team building events, special events,
and promotional occasions – devising the operational plan for the various
elements necessary.
* To be fully familiar with all
activities, rates, services available for Guests.
The ideal candidate for the Estate Supervisor position should:
* Have a friendly & outgoing personality
* Have previous experience in a similar role, desirable, but not essential.
* Must have a full clean driver's license.
* Experience in leading a team.
* Be enthusiastic & flexible (may need to work 5 days over 7 day period, inclusive of some weekends).
* Have strong communication skills.
* Have strong attention to detail.
* Be legally eligible to work in Ireland.
* Have the ability to handle busy situations and manage your workload effectively.
What's in it for you?
* Professional,
award winning training and development opportunities.
* Discounted
accommodation rates with Red Carnation Hotel Collection.
* Annual
Staff Appreciation Party and other Employee Recognition Events.
* Discounted
rates with many local businesses and third party service providers
(including Estate Activities).
* Heavily
subsidised accommodation (subject to availability).
* Free
meals on duty.
* Complimentary
dry cleaning of business attire.
* Recommend
friend and family bonus scheme.
* Two
paid volunteering days each year.
* Holiday
allowance increasing with length of service up to 25 days.
* Hotel
based recognition incentives.
* Free
access to Employee Assistance Programme.
Join us in this incredible new opportunity
We are an equal opportunities employer. The successful
candidate must also be legally eligible to work in Ireland.
#Estate