Job Opportunity in Customer Service
Cpl has partnered with Bank of Ireland to deliver talented individuals to support their customers. We believe that our colleagues will learn, develop and build their careers within banking while accessing the best training, systems and support from our team members at Bank of Ireland.
We strive to set up our colleagues on site with Bank of Ireland for success, regardless of their role, contract duration or terms. This role will provide full support through training and ongoing development opportunities.
The customer is at the heart of this purpose, and as a colleague on site with this client, you will be central to delivering excellent customer service. Our commitment to an inclusive environment drives our mission.
What's the Opportunity?
This is an exciting chance for ambitious and self-motivated individuals to grow their skills and progress their careers within Bank of Ireland. Working as part of a dynamic and supportive team, you will have the opportunity to work closely with personal and business customers.
Role Details:
* You will engage with customers to deliver professional, efficient and friendly customer service (including cashier services where applicable) to business and personal customers.
* Handle customer flow to ensure smooth passage through the branch.
* Relocate customers to suitable self-service options - including online and banking delivery channels together with demonstration of self-service facilities.
* Record/update relevant customer information on internal systems.
* Handle basic queries/problems and refer complaints as necessary.
* Contribute to decision-making by bringing customer insights into play, ensuring confidence in delivering appropriate outcomes for customers.
* Understand your goals and your role in achieving the company's shared ambitions.
* Act with integrity, learning from successes and mistakes to foster an environment of continuous improvement.
* Demonstrate openness to change, embracing it as a key strategic enabler.
* You may occasionally be required to handle cash, including transporting it and ensuring its secure delivery, in accordance with established security and safety procedures.
What Sets You Apart?
A proven track record of delivering outstanding customer service, demonstrating excellent communication and interpersonal skills, with an ability to work efficiently as part of a team. Self-motivated with a passion for achieving goals, identifying sales leads and referrals. Curious about technology and eager to adopt new technologies. Willingness to learn and grow your career within the company.
Essential Qualifications:
No essential qualifications are required for this role.
We are committed to providing a positive employee experience, where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression.
We value diversity and inclusion, believing that delivering our vision can be achieved by having a diverse and inclusive culture where everyone feels they can bring their whole selves to work and be proud to do so.
We have been recognized as a Gold Medal holder for Diversity & Inclusion and the 5th Best Large Workplace in Ireland by Great Place to Work, driving our passion for our programs, supporting our clients and colleagues across our client sites.
Talented Individuals Wanted!