Job Title:
Retail Store Manager
Location:
Dun Laoghaire
Overview
An established and reputable hearing care provider is seeking a Retail Store Manager to oversee operations at its Dun Laoghaire branch. The clinic has a strong local reputation, a steady walk-in customer base, and is entering a new phase of digital modernization, including the implementation of a CRM system and other customer engagement technologies.
This is an excellent opportunity for a people-focused retail professional who enjoys building relationships, driving sales, and creating a welcoming environment for customers seeking hearing care solutions.
Key Responsibilities
* Manage the day-to-day operations of the Dun Laoghaire branch.
* Support and collaborate with the on-site audiologist to ensure a full and efficient appointment diary.
* Deliver exceptional customer service to both walk-in and returning clients, assisting with hearing aid queries, fittings, and product purchases.
* Proactively drive store performance, encouraging bookings and supportingconversions to hearing aid sales.
* Engage with the local community to build awareness and grow the customer base (e.g., local partnerships, community events, outreach).
* Oversee administrative duties, including appointment scheduling, CRM updates, and stock management.
* Ensure smooth integration of digital tools and processes as the business continues its modernization.
Candidate Profile
* Strong background in a customer-facing retail environment (optical, pharmacy, telecoms, or similar) preferred.
* Proven ability to manage store operations and deliver sales targets.
* Excellent interpersonal skills and a warm, professional communication style.
* Ability to build trust with customers, many of whom are older adults.
* Organized and comfortable adopting new systems and technologies.
* Previous experience in healthcare or hearing care is an advantage but not essential - full training will be provided.
Compensation & Benefits
Base Salary:
€32,000-€40,000 (depending on experience/Negotiable)
Commission:
€100 per completed hearing aid booking (approx. 5 per week achievable; paid monthly)
Benefits include:
* Private healthcare
* 5% matched pension contribution * Paid parking (if required)
Working Hours:
Monday to Friday, 9:30am-5:30pm or 10:00am-6:00pm. Potential for Saturday openings in the future.
Location:
Dun Laoghaire, easily accessible by public transport and DART.
Desired Skills and Experience
Retail / Store Management Experience
Proven experience managing a retail store, branch, or customer-facing team, including operations, staff scheduling, and administration.
Customer-Facing Skills
Strong interpersonal skills with experience serving walk-in clients and providing excellent customer service.
Sales & Target Achievement
Demonstrated ability to drive sales, convert inquiries into bookings/purchases, and meet or exceed targets.
Leadership & People Management
Experience motivating and managing a small team, delegating tasks, and ensuring smooth workflow.
Technology / Systems Competency
Comfortable using CRM, POS, or scheduling systems and adopting new digital tools.
Communication & Organization
Excellent verbal and written communication, professional demeanor, and strong organizational skills.