Job Overview
The Group and Tour Series Reservations Coordinator plays a pivotal role in managing all aspects of group reservations, ensuring seamless execution and excellent customer service.
* Group Inquiries: Respond to and resolve group reservation inquiries via email, phone, or third-party channels, converting bookings to direct and adhering to the Group Booking Terms.
* Proposal and Contract Management: Prepare and send timely proposals, contracts, and confirmations for groups over 10 rooms.
* Record Keeping: Maintain accurate and up-to-date records of all group bookings in the reservations system, including Ad Hoc and Tour Series.
* Cross-Departmental Coordination: Collaborate closely with Sales, Events, Front Office, and Revenue and Reservations teams to ensure all group requirements are met.
* Deposit Management: Ensure adherence to the Group Booking Terms and Deposit requirements, collecting deposits and tracking payments according to group terms.
* Excellent communication and interpersonal skills
* Strong organizational and time-management skills
* Ability to work under pressure and meet deadlines
* Proficiency in reservation systems and software
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
As a key member of our team, you will have the opportunity to develop your skills and expertise while contributing to the success of our organization.