Job Overview
The position of Aftersales Technical Support Manager entails leading a team of technical support professionals to provide exceptional customer service.
1. Oversee the handling of technical inquiries and offer expert solutions.
2. Promote continuous improvement across aftersales support processes.
o Lead, mentor, and develop a team of technical support specialists.
o Monitor key performance indicators for response times, issue resolution, and customer satisfaction.
* Technical Support & Troubleshooting
o Act as the escalation point for complex technical or installation issues.
o Provide in-depth advice across a product range.
* Process Improvement & Documentation
o Enhance support procedures and documentation to improve customer experience.
* Cross-Functional Collaboration
o Engage closely with sales, logistics, and quality assurance teams.