Service Delivery Leader
We are seeking an experienced Service Delivery Leader to spearhead our Engineering Services in County Kerry.
Key Responsibilities:
* Lead a team of 12 engineers and ensure exceptional customer satisfaction.
* Maintain high-performance levels of service-related processes and implement enhancements when necessary.
* Build strong relationships with key clients and provide tailored solutions to meet their evolving needs.
* Drive service delivery performance and customer expectations while identifying future demand trends.
* Oversee people management, including staff recruitment, performance evaluations, training, and mentoring.
Requirements:
* Strong educational background in Engineering or Business.
* At least 2+ years of experience leading a services business, preferably in the Engineering, IT, Service, Medical Devices, or Professional Services Industries.
* Superior leadership skills.