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D2d retention advisor

Prepaypower
Retentions advisor
Posted: 18 November
Offer description

DescriptionWith almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.Successful candidates will have strong experience working with retention, door to door or inside sales roles, preferably in a Utilities industry.We believe in employee progression and recognising performance; we enjoy working hard, smart and having fun.If you are ambitious, results focused and enjoy a challenge, you will enjoy working with PrepayPower.Key ResponsibilitiesRetain existing customers face to face and over the phone.Actioning with warm leadsUse all Retention tools available to encourage customers to stay with PrepayPowerManage daily, weekly and monthly KPI's.Ad hoc activities as required.Skills, Knowledge and ExpertiseProven track record of achieving Retention or Sales TargetsMinimum 1 years' experience working in an inside sales or Door to door sales.Experience using CRM systems preferable but not essential.Ability to work of own initiative.Excellent objective handling, problem solving and relationship management skills.Excellent planning and organisational skillsFull Drivers LicenceAbout This Role:Salary 32,000 base and 15,000 bonus (uncapped)Hybrid position in our Sandyford Office - Dublin 18BenefitsCompetitive salary & bonus structurePension Contribution SchemeDiscounted Health Insurance Group Scheme with Laya Healthcare.TELUS Health Employee Assistance Programme (EAP)Great career progression opportunities in a growing company with strong market growthFast-paced and friendly team environmentContinual training and developmentAnnual leave, increasing with service.PrepayPower Staff TariffModern offices with excellent facilities in Sandyford and the flexibility to work remotelyEstablished CSR, Wellness, and Social Committees, and great social events.Refer a Friend SchemeTax Saver Travel Tickets & Bike to Work SchemeAbout PrepayPowerPrepay Power is the leading provider of Pay-As-You-Go electricity and gas in Ireland. Since 2011, we have been disrupting the energy market by empowering customers with total control and transparency over their electricity costs.PrepayPower's mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, oil and broadband by putting them in control.Customer satisfaction is at the heart of everything we do. Our commitment to providing exceptional service has earned us the title of Ireland's highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, we proudly reached over 350,000 customer connections.Why work at PrepayPowerRanked as a top employer for six consecutive years by Great Places to Work Ireland, we offer ambitious individuals a fast-paced and challenging work environment with enormous opportunities for growth.PrepayPower is an Equal Opportunity Employer. We are committed to treating all our employees, customers, and stakeholders with dignity and respect. Therefore, we value diverse talent and strive to create an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and firmus Energy. With almost 600 employees and growing, we are the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.Join us and become part of a dynamic, ambitious team that's putting control in the hands of our customers.

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