Job Opportunity:
We are seeking an IT Support Engineer to be the primary point of contact for clients experiencing technical issues.
Main Responsibilities:
* Provide top-notch phone, email and remote support for customers to resolve technical problems
* Ensure that support calls are directed to the correct resolution team
* Collaborate with internal teams to schedule service and projects for engineers
Key Qualifications:
* Exceptional communication skills to effectively interact with customers via phone and email
* Able to troubleshoot common hardware and software issues efficiently
* Strong organizational skills to manage multiple tasks and prioritize support requests
What We Offer:
* Competitive compensation package
* Ongoing training and development opportunities
* A dynamic and supportive work environment