Customer Relationship Manager
The role of a Customer Relationship Manager involves overseeing the day-to-day operations of customer service departments to ensure excellent service and timely resolution of customer needs.
Key responsibilities include managing a portfolio of customers, leading a team to provide top-notch support, and serving as a strategic partner for key customers to maintain long-term relationships.
A deep understanding of customer needs and requirements is essential to communicate effectively between customers and internal teams to drive alignment and reporting.
Resolving customer complaints and maintaining trust through issue resolution are critical aspects of this role.
Daily reports on operations metrics and forecasts must be prepared to identify opportunities to improve the customer experience and propose solutions.