Title:IT Operations ManagerLocation:South Dublin (Onsite, 5 days a week)Type:Full-time | €70,000 – €80,000 base salary + benefitsI am looking for aIT Operations Managerto oversee IT service delivery and infrastructure projects. The company provides turnkey data centre solutions across design, construction, and commissioning phases, with a strong presence throughout Europe.This role will focus on managing the relationship with outsourced IT providers (Managed Service Providers – MSPs), aligning their services with business needs, and acting as a key internal liaison for all IT-related matters.Key Responsibilities:Act as the main point of contact between internal stakeholders and the MSPOversee MSP performance and ensure adherence to service level agreements (SLAs)Coordinate internal IT projects and manage escalations with the MSPMaintain oversight of IT infrastructure, security, and complianceLead infrastructure initiatives (e.g. network upgrades, server migrations, cloud transitions)Monitor overall system performance and ensure optimal operationsReport on IT metrics, user satisfaction, and service improvement initiativesAssist in IT asset management and licensingSupport the development and enforcement of IT policies and proceduresParticipate in strategic IT planning and service review meetingsMaintain and improve documentation across systems and processesRequirements:Degree in IT, Business Information Systems, or a related disciplineMinimum 5 years of experience in IT coordination, service delivery, or vendor managementSolid understanding of IT infrastructure, cloud technologies, and cybersecurityStrong communication and stakeholder engagement skillsAbility to translate technical issues for non-technical audiencesPreferred Attributes:Experience working with or within a Managed Service Provider environmentFamiliarity with Microsoft 365, Azure, SharePoint, and endpoint management toolsTrack record of managing vendor relationships and service escalationsProject management experience in cross-functional IT initiativesAnalytical mindset with a focus on process improvementHands-on, proactive approach to solving problems