Job Description:
The Operations Specialist will lead a one-year program of work to strengthen and systematise operational infrastructure. This role is responsible for conducting a comprehensive review of operational functions, workflows, and procedures across multiple teams.
Main Responsibilities:
* Deliver a comprehensive review of operational functions and workflows
* Design and implement clear, standardised policies and procedures (SOPs) for the Operations Team
* Establish and embed GDPR procedures in Operations
* Develop a training and development framework for Operations staff
* Address all health & safety actions arising from Peninsula's annual review
* Define facilities management procedures and service protocols
* Align new/updated procedures with the upcoming system change
* Support day-to-day escalations for Operations Team and troubleshooting to ensure continuity of service