Customer Service Representative
We are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service. Our team is expanding, and we're looking for an enthusiastic and self-motivated Customer Care and Sales Support Executive to help drive revenue growth, enhance customer experience, and support our digital presence.
Key Responsibilities:
* Provide friendly and efficient assistance to customers via phone, email, and live chat.
* Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.
* Follow up on open queries to ensure customer satisfaction.
* Selling our online products and responding to sales queries.
Administration & Coordination:
* Process orders, service requests, returns, and warranty claims.
* Maintain detailed records of customer interactions and feedback.
* Support internal departments with administrative tasks related to customer orders and aftercare.
* Support customer care and sales administration across multiple channels, including phone, email, and digital platforms.
* Provide regular updates and reports on customer issues or trends to help improve service processes.
Customer Experience & Relationship Building:
* Develop strong product knowledge to guide customers confidently (training provided).
* Where appropriate, assist customers with complementary or add-on items to complete their purchase.
* Identify recurring issues or bottlenecks and suggest process improvements.
The Ideal Candidate:
* At least 2 years of experience in a customer service, administration, or support role (retail or consumer goods experience a plus).
* A genuine passion for helping people and providing great service.
* Strong communication and problem-solving skills.
* Confident phone and written communication style with excellent attention to detail.
* Comfortable using multiple systems (CRM, order management, email platforms).
* A positive, adaptable, team-oriented attitude.
* Willing to support sales when needed (e.g., assisting a customer to complete their purchase).
Why Join Us:
* We offer a fun, fast-paced work environment.
* Continuous professional development with dedicated training resources.
* A culture of developing and promoting from within the company.