We are looking for an experienced and motivated Reservations Manager to lead and manage our reservations team in Fota Island Resort.
This is a key role within the business, responsible for driving occupancy, revenue growth, and delivering an excellent booking experience for our guests and partners.
If you're passionate about hospitality, enjoy developing people, and thrive in a role where no two days are the same, we'd love to hear from you.
Staff Benefits Include:
Company funded education programs
Company Risk scheme cover
Discount on Dining options of up to 50%
Reduction on accommodation for family and friends
Discount for Spa treatments and products
Use of Health Clubs
Staff Dining Facilities
Staff Parking
What we are looking for:
Knowledge of Opera Cloud booking system
Detail focused with knowledge of the practices and principles within Revenue management
Knowledge of computer systems including excel, PowerPoint, word etc
Excellent communication skills both verbal and written
Experience with leading and managing a team
Ability to multitask and prioritise task list
Strict policy and procedural work ethic with excellent organisational and administrative skills
Fluent English
Responsibilities
Lead, train, manage and develop the Reservation team, including the Reservations Associates, and Coordinators
Responsible for training / rosters / developing standards
Ensure all bookings, reservation documentation, filing and group contracts are completed in line with company guidelines
Responsible for loading of rates and the management of this activity
Strive to achieve objective of filling the hotels to 100% occupancy with minimal no-shows
Have full knowledge of all groups from quoting to contract
Maximise revenue through efficient yield & inventory management using Opera
Manage 3rd party websites
Ensure rate parity across all distribution channels, or as instructed by the Group Revenue Manager.
Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.
Analyse internal or external reports and apply to Department operations as appropriate
Participate / attend when required at the Management Meetings.
Actively participate in other meetings as requested
Build network in organisations that may directly or indirectly impact our business as appropriate
Allocation of lodges to maximize revenue
Effectively manage the opening and closing out of availability on website
Work closely with the Lodges Manager to identify key business dates to manage arrivals