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Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Company Description
Fairmont Hotels & Resorts is a global luxury hotel brand known for exceptional service and iconic properties worldwide. Our portfolio spans 90 prestigious properties and growing, delivering unforgettable experiences in 30 countries.
About Carton House, a Fairmont Managed Hotel
Carton House is a storied five‑star resort in Ireland and the first and only Fairmont member on the island. We foster a fair, inclusive workplace and deliver the highest standard of service, turning moments into memories for all guests.
About The Application Process
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This mandatory step is essential for your candidacy and helps us assess your fit with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Carton House, a Fairmont managed hotel as our new Hotel Manager.
* Support the General Manager in overall management and strategic direction of the hotel.
* Oversee day‑to‑day operations of the resort, including Food & Beverage, Culinary, and Rooms Division.
* Deliver Fairmont’s service promise and brand standards, maintaining awareness of all ongoing activities across the operation.
* Drive quality across the resort and inspire the team to create extraordinary guest experiences, demonstrating commitment to service excellence.
* Assume General Manager responsibilities in their absence.
Key Responsibilities
* Guarantee, through effective supervision, that all services offered are always available and carried out with utmost efficiency.
* Ensure, through continuous evaluation, that the team is fully aware of operating standards and mystery audit criteria, and that spot checks and audits are in place and targets met.
* Verify daily adherence to all standards and procedures.
* Monitor rotas to ensure effective coverage of outlets with payroll aligned to budget.
* Support HODs in departmental talent management, maintaining correct service standards and methods.
* Maintain strong working relationships with key players, including other EXCOM members and third parties such as Accor Hotel Services.
* Own membership and local community engagement.
* Develop and update strategies and key objectives to enhance F&B outlet performance and standards, involving HODs in strategy and concept development.
* Meet regularly with outlet managers and other HODs to review departmental operations, ensuring smooth coordination and communication.
* Ensure the department meets quantitative and qualitative targets.
What will you bring to this role?
* Previous experience in a similar role in a luxury setting, preferably a resort.
* Strong operations background with focus on F&B experience required and Rooms experience preferred.
* Understanding of administration, including finance, budgeting, forecasting, human resources, revenue management, and sales & marketing.
* Ability to create positive, appropriate, effective and sustainable working relationships with a diverse group of people at all levels.
* Proven leader with an entrepreneurial approach to hospitality.
* Project management experience ideal.
* Passion for quality, service and attention to detail.
* Track record for driving performance and quality.
* Clear understanding of luxury and the luxury guest.
* Embrace the Fairmont brand promise and luxury in all interactions.
* Foster an inclusive environment where every individual feels valued and respected.
* Create an environment where colleagues are empowered, supported and recognized.
* Drive top performance to achieve exceptional results.
Employee Benefits
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
* Excellent salary and benefits package.
* Opportunity to grow within your property and across the world with Fairmont and Accor.
* Opportunity to join one of the most iconic luxury brands in the world, Fairmont, and work in a truly unique property, Carton House.
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