Regional Service Supervisor
Permanent | Full-time
The Company
Our client is a globally recognised provider of medical and mobility equipment, operating within highly regulated healthcare environments.
With a strong focus on people, quality, and patient outcomes, they deliver essential equipment and services to hospitals, nursing homes, and community care settings nationwide.
Due to continued growth, our client is now seeking a
Regional Service Supervisor
to lead and support their Field Service Engineering team across Leinster & Dublin.
The Role
This is a
hands-on leadership role
combining people management, technical expertise, and operational responsibility.
The successful candidate will supervise a team of Field Service Engineers while also providing technical support and escalation cover when required.
Key responsibilities include:
Leading, supervising, and developing a team of approximately
7 Field Service Engineers
Acting as the first point of contact for technical support, coaching, and guidance
Carrying out service and repair work on complex or escalated issues when necessary
Driving
service contract retention and renewals
within the region
Managing service schedules, productivity, SLAs, compliance, and financial performance
Acting as
Deputy to the Area Service Manager
, supporting operational and commercial activity
Completing performance reviews, audits, and supporting recruitment within the team
Working closely with service administration, account managers, and customers
Ensuring all work is delivered safely and in line with ISO standards and internal quality systems
The role covers servicing and maintenance of medical beds, mattresses, patient hoists, assisted baths, and related healthcare equipment.
The Candidate
Our client is seeking an experienced engineering professional with:
A mechanical or electrical engineering background (essential)
A relevant engineering qualification
Strong knowledge of health & safety, EN standards, and compliance frameworks
Full Irish driving licence and willingness to travel regionally (occasional overnight stays)
Package
Our client offers a competitive and comprehensive package, including:
Salary:
€45,000 – €55,000
Bonus:
Performance-related bonus
Vehicle:
Company van provided
Fuel & Credit Card:
Included
Equipment:
iPad and iPhone provided
Holidays:
23 days annual leave, increasing to 25 (with holiday buy & sell scheme)
Pension:
Company pension scheme
Healthcare:
Company-subsidised private medical insurance
Family Benefits:
Enhanced maternity and paternity packages
Ongoing training, development, and long-term career progression
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