Income Protection Claims Specialist
We are seeking an experienced Income Protection Claims Specialist to join our team. In this role, you will efficiently and effectively manage income protection claims, ensuring compliance and prioritizing customer satisfaction.
Our team provides crucial support to vulnerable individuals, often dealing with challenging situations that require empathy and compassion. Effective stakeholder management is essential, as you will regularly communicate with internal departments and external stakeholders regarding various claims-related inquiries.
* Key Responsibilities:
o Assessment and Review of Income Protection claims
o Case Management of Income Protection claims working with clients and clinical providers to develop rehabilitation and recovery plans
o Identifying cases with potential for claim recovery - working with these clients, providing support as required in conjunction with our internal & external specialists e.g. rehabilitation and / or requesting additional medical evidence to validate the claims
o Managing the cases to an outcome - return to work, termination, continue to pay
o Dealing with appeals on claim terminations including referrals to FSPO
Requirements:
* Proven experience in Income Protection and Specified Illness claims
* QFA qualification essential
* Diploma in Life & Disability Claims (DLDC) desirable
* Excellent inter-personal and communication skills
* Well-organized and ability to manage several tasks at the same time
* Self-motivated with strong leadership qualities, work on own initiative, promote and develop new ideas and ways of working