Job Title: Senior IT Support Analyst
A highly skilled and versatile Technical Support Specialist is required to provide technical assistance to clients across Munster. This role will involve both in-office and field-based support for a wide range of clients.
* Key Responsibilities:
* Provide remote break-fix assistance to clients with their IT equipment, ensuring minimal downtime and maximum productivity.
* Install, configure, and troubleshoot IT, Audio-Visual and print equipment for clients on site and remotely, as required.
* Troubleshoot complex network issues and ensure smooth operation of network systems, maintaining optimal performance and security.
* Manage and maintain anti-virus software across client systems, ensuring up-to-date protection against threats.
* Oversee the management of IT infrastructure for clients, including Microsoft 365 licenses, servers, laptops, and networks, providing expert advice and guidance as needed.
Requirements:
* Strong analytical skills to evaluate and enhance network systems, identifying areas for improvement and implementing solutions.
* Extensive knowledge and experience in Information Technology and Technical Support, with a proven track record of delivering high-quality results.
* Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and colleagues alike.
* Degree or diploma in Computer Science, Information Technology, or a related field, with relevant certifications such as CompTIA Network+ being a significant advantage.
* At least 8 years' experience in a similar role, with a strong understanding of current industry trends and best practices.
* Native or fluent written and spoken English, with a clean Irish driving license required for field-based work.
What We Offer:
* A competitive salary package, reflecting your skills and experience.
* A dynamic and supportive work environment, with opportunities for professional growth and development.
* The chance to work with a diverse range of clients, each presenting unique challenges and opportunities.