Front Office Manager Job Summary
We are currently recruiting an experienced Front Office / Reservations Manager for a busy 4* Hotel in Co Clare. The successful candidate will be responsible for leading the Front Office team and ensuring the maximisation of all hotel bedroom sales opportunities.
Main Responsibilities
1. Oversee all front office operations including reception, reservations and night audit
2. Lead, motivate, and develop the front office team
3. Develop and implement SOPs for consistent service delivery
4. Handle VIP guests and special requirements with discretion and excellence
5. Excellent attention to detail and the ability to motivate self and team
6. Strong, professional communication skills are essential, both oral and written
7. The ability to work under pressure, on their own initiative and have a passion for the hospitality business
8. Managing the Revenue and Reservations process in the department to ensure all team members can carry out their duties in a timely manner
9. Ensure all telephone / e-mail traffic is monitored and reservations appropriately recorded
10. Responsibility for both individual and group bookings
11. Performing regular checks on future individual & group bookings
12. Working with the Sales team to identify leads and pass to the appropriate sales person
13. Manage No-show and cancellation reservations & process charges according to hotel policy
14. Compile weekly/monthly/annual reports in line with the hotel requirements
15. To constantly liaise with housekeeping department to ensure all guests request are actioned
16. Ensure Front Office department are fully aware of all Promotions /Packages
17. Work closely with the Sales & marketing team for best practice
18. To work with the GM to fully understand and take direction on rates changes & Yield strategy
19. To understand the Budgeting systems & procedures in place in line with the overall Business strategy and commercial goals
Requirements
20. Candidates should have minimum 2 years experience as Front Office Manager in a similar 4* Hotel property
21. Candidates require current legal status to work in Ireland without restrictions
22. Skills: Front Office Manager, Hotel Operations, Rooms Sales
23. Reservations Manager, Revenue Manager ,Yield management
Benefits
* Meal Allowance / Canteen
* Paid Holidays
* Parking