Claims Management Position
The Claims Manager will be responsible for managing a portfolio of claims, ensuring each case is reserved appropriately in line with the company's case reserving methodology. The role involves proactive management of cases to achieve settlements within designated personal authority levels.
Key Responsibilities:
* Managing a portfolio of claims to ensure each case is reserved appropriately.
* Proactively managing cases to achieve settlements within designated personal authority levels.
* Referring claims outside of personal authority limits to others promptly.
* Assessing claims against relevant criteria and experience to identify actual or potential issues.
* Managing customer interactions efficiently and courteously to deliver high standards of customer satisfaction.
* Organising approved suppliers to drive proactive settlement of claims.
* Contributing towards the development of less experienced colleagues.
* Supporting Portfolio and Sales & Marketing colleagues by identifying improvements to policy wordings.
* Working within individual claims handling license and adhering to Claims Best Practice.
* Helping achieve departmental performance targets on Direct Settlements and Injuries Board acceptance rates.
Requirements:
* CIP/ACII preferred or other recognized qualifications.
* 2-3 years experience in Injury & Liability Claims.
* Knowledge of local market.
* Excellent communications skills.
Regulatory Requirements:
* Hold or progressing toward a recognised qualification in line with MCC requirements.
* This role falls within scope of the Minimum Competency Code (MCC) and includes direct management or supervision of in-scope roles.