Community Operations Analyst
Become a key member of the Operations Integrity department and join a global team focused on community standards.
The organization is a leading player in social media applications, connecting users worldwide through mobile devices, personal computers, and other surfaces.
As a Community Operations Analyst, you will play a vital role in ensuring adherence to community guidelines and implementing safety measures on clients' platforms.
Your primary responsibilities include reviewing reported content against company policies, meticulously adhering to client requirements, and escalating any inconsistencies or ambiguous situations.
* Assist clients' communities, help resolve inquiries empathetically, accurately, and on time.
* Stay knowledgeable about client products and community standards.
* Review reported content within agreed turnaround times and quality standards.
* Enforce Terms of Use by monitoring reports of abuse.
* Making well-balanced decisions and advocating for community well-being.
* Investigate and resolve issues such as account support requests or reports of abusive content.
* Gather and analyze data to improve overall user experience.
* Identify workflow inefficiencies and suggest improvements.
* Use market insights to develop scalable user support solutions.
* Recognize trends and escalate issues outside policy to the global team.