Regional Technical Services Engineer, Ireland
Kidde is the world’s largest manufacturer of fire safety products. Each day, we work to expand upon our legacy of innovation, providing advanced solutions to protect people and property from fire and related hazards. While we’re a leading manufacturer of fire safety products, there’s more to safety than equipment and technology. From collaboration with builders and dealers to community initiatives to partnerships with non-profits, Kidde is committed to working together to create a safer world.
For our dynamically growing EMS (wireless fire detection and alarm products) UK&I team we are currently looking for:
Regional Technical Services Engineer, Ireland.
Location: Ireland (most preferably in/close to Dublin area). It is a Field-based role, with travel expected, meeting customer visit requirements.
In this role you will be the technical point of contact for customers and sales colleagues with regards to our EMS product portfolio. You will maintain and develop EMS products and services to the Fire and Security industry, plan and carry out field support activities for the EMS product lines in the Irish market, support sales activities as required (in accordance with the company plan). Providing technical product training is also a part of your job description.
Responsibilities
* Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.
* Complete site visit reports in accordance with company requirements.
* Respond to and follow up technical enquiries as necessary.
* Supply technical support regionally and outside of the local area, where required.
* Undertake customer trainings on EMS products, when suitably trained to do so.
* Carry out radio site surveys as part of company sales requirements.
* Maintain and develop existing customer relationships, aligning with company objectives.
* Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
* Attend technical conference calls to discuss any sites regionally that require technical assistance.
* Ensure that all efforts are undertaken to meet company targets and timescales.
* Attend and present at customer and internal meetings in accordance with regional and company objectives.
* Adhere to company health and safety policy, and other requirements relating to care of equipment.
* Any additional training requirements to be highlighted to Technical Services Manager for action, if deemed necessary.
Qualifications
* Min. 3 years of relevant experience in the Fire & Security industry is a must.
* Good understanding of fire and security industry codes of practice.
* Good general knowledge of EMS products and services will be a strong advantage.
* Appropriate computer skills in MS Office package, internet and email.
* Full driving license.
* Excellent communication skills and telephone manner.
* Be able to work well with others to achieve objectives.
* Ability to present oneself and company products in a professional and competent manner.
* Credible and comfortable in dealing with tense situations.
* Good organizational skills.
* Provide feedback on new and existing product functionality/operation.
What do we offer?
* A varied position at an international, dynamic, growing and healthy organization.
* A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
* Full-time contract.
* A competitive salary, a company car, laptop, cell phone.
* Toolkits supplied by EMS.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Training
Industries
* Public Safety and Fire Protection
We are an equal opportunity employer and encourage applicants from all backgrounds to apply.
#J-18808-Ljbffr