Deputy General Manager – Sheen Falls Lodge
Kenmare, Co. Kerry, V93 HR27.
5-Star Luxury Property | Relais & Châteaux | 2 Michelin Key / Number 1 Resort in Europe.
We are currently inviting applications from qualified and experienced hospitality professionals with an extensive background in 5‑star luxury environments for the prestigious role of Deputy General Manager at our award‑winning property.
Key Responsibilities
Provide leadership, direction and oversee the day‑to‑day operations across all hotel departments, ensuring exceptional guest satisfaction, operational efficiency, productivity and profitability.
Support the General Manager in all aspects of the hotel and golf club operations.
Ensure consistent delivery of exceptional guest experiences in line with 5‑star standards and Relais & Châteaux expectations.
Ensure all outlets deliver high service standards, strict adherence to SOPs and consistent professional team presentation.
Correspond with guests in a professional manner via telephone and email.
Handle complaints and guest queries that arise in a professional and efficient manner, ensuring a thorough and complete follow‑up.
Uphold and exceed luxury quality benchmarks, compliance standards and service protocols across all departments and liaise with department managers regularly.
Monitor and continuously improve the guest experience, ensuring that all service delivery meets or exceeds 5‑star resort standards and aligns with Relais & Châteaux expectations.
Provide strategic leadership and support to the department heads.
Act as the decision‑maker in the absence of the General Manager, ensuring seamless daily operations and business continuity.
Drive operational performance and efficiency through productivity, overseeing and optimising roster scheduling, and ensuring efficient resource planning across departments while achieving commercial and service‑related objectives.
Drive a strong revenue and upselling culture, ensuring opportunities are maximised through regular training, team engagement and operational execution.
Collaborate with the events and F&B teams to ensure an enhanced guest experience.
Oversee monthly financial performance, including budgeting, forecasting and reporting to optimise cost efficiency while delivering high‑quality operational outcomes.
Foster a positive team culture with a focus on staff engagement, training and continuous improvement.
Uphold the team presentation, grooming and uniform policy standards.
Ensure that all enquiries from both guests and team members are dealt with promptly, efficiently and professionally.
Ensuring the operation complies with all relevant legislation, including Fire, Health and Safety regulations, Food Safety standards, Licence Law and Employment legislation.
Collaborate with HR and the HODs, ensuring an inclusive and engaging work environment and employee culture that reflects the employee brand and high service culture of Sheen Falls Lodge and the Relais & Châteaux ethos.
Work closely with HR and HODs to embed a strong culture of training and development, accountability and continuous improvement in the operation, standards and guest satisfaction.
Candidate Profile
A bachelor’s degree in hospitality management or a related field.
A progressive career path in hospitality management with a minimum of 2–3 years’ experience in a senior management or director role within a 5‑star luxury hotel or resort environment, ideally in Ireland or the UK.
A strong working knowledge and leadership background in food & beverage within a luxury hotel environment.
Proven track record of delivering luxury guest experiences and managing high‑performance teams.
A deep understanding of food & beverage operations, luxury service standards and hotel compliance.
Professional, polished and service‑driven with excellent interpersonal and communication skills.
Adaptable, solutions‑focused and calm under pressure.
Employee Benefits
Competitive salary
Meals on duty provided
Employee parking provided
Full training provided
Uniforms provided
Employee discounts, including Relais & Châteaux properties and at sister properties in Cork, Dublin and Wicklow
Employee recognition awards and appreciation days
Free golf at Ring of Kerry Golf Club
Employee gym provided
Cycle to Work Scheme
Work anniversary acknowledgement and reward
Employee birthday celebrations & reward
Employee referral bonus
Sheen Falls Lodge and Ring of Kerry Golf is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the right to live and work in Ireland without restriction.
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