Customer Service & Warehouse Coordinator -
Main Purpose:
We are seeking an ambitious, reliable and detail-oriented Customer Service & Warehouse Coordinator to support our busy office and warehouse operations. This role involves a significant amount of administrative work and requires a strong ability to manage order processing, logistics coordination, and customer communications in a fast-paced environment. Receive and organise incoming deliveries. Manual handling of large shutter boxes which can frequently come in large quantities. Organising the warehouse and deliveries is another key factor in the role.
A key part of this role includes accurately entering data, processing customer orders, updating calendars, and ordering products (e.g. blinds and shutters) from supplier portals. Excellent oral and written communication and clear, accurate typing skills are essential.
We foresee this role becoming an operations management role to the successful candidate. There is an opportunity for the candidate to develop their career and become part of the senior managerment team with a salary and remuneration package to reflect this in due course.
Key Responsibilities:
* Respond promptly and professionally to incoming customer sales and fitting enquiries via phone and email.
* Accurately input sales and rework orders into our system, ensuring all order requirements are clearly met.
* Place product orders via supplier portals and monitor order status.
* Communicate with customers regarding delivery and installation updates.
* Coordinate calendars for sales and fitting teams to ensure timely installations.
* Receive and organise incoming deliveries; some manual handling of large boxes is involved.
* Provide regular reports using Excel and other tools; ensure accurate record-keeping.
* Maintain a high level of attention to detail in all communications and data entries.
* Ensure cardboard packaging is recycled in line with our sustainability practices.
* Take ownership of customer issues, using initiative to resolve problems efficiently.
* Other ad-hoc duties
Required Skills & Experience:
* Minimum of 3 years' experience in customer service.
* 2 year of warehouse or delivery coordination experience (preferred).
* Proficient in Microsoft Office, particularly Excel and Word.
* Comfortable using online supplier portals and internal systems for order management.
* Excellent written and oral English with clear, accurate typing skills.
* Strong attention to detail and ability to follow procedures precisely.
* Confident, professional telephone manner.
* Able to work independently and as part of a team.
* Leaving Certificate (minimum education requirement).
* Manual handling experience preferred (certificate desirable).
Other Information:
* Manual handling of large products is part of this role.
* Applicants must be legally permitted to work in Ireland. We cannot provide sponsorship for work permits at this time.
* This is an in-person role, based full-time in our office and warehouse facility.
Additional Benefits:
* Yearly bonus
* Overtime pay
To apply, please ensure your application demonstrates clear written communication and attention to detail, as these are critical to the role.
Job Type: Full-time
Pay: Up to €42,000.00 per year
Benefits:
* Employee assistance program
* Employee discount
Experience:
* Customer service: 3 years (required)
* Microsoft Excel: 3 years (required)
* Warehouse: 3 years (required)
Language:
* English (required)
Licence/Certification:
* Manual Handling Certificate (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person
Application deadline: 22/11/2025