Join to apply for the Senior AI Quality Manager role at TELUS Digital AI Data Solutions
The successful candidate will be highly experienced as a Senior Quality Manager and will be responsible for managing and evolving a quality model to support program performance, while leading a large quality team.
Responsibilities
Lead the strategic direction and operations for the quality department for a large, highly strategic global program.
Lead and develop a team of multi‑cultural quality professionals to ensure the delivery of quality metrics aligned to customer requirements and business objectives.
Develop and own solutions to establish efficient and effective quality processes and streamline existing processes.
Participate and lead in the development of new quality processes and quality tools.
Consistent and focused analysis and reporting of program progress, trends, and achievements.
Proactively monitor progress and risks, resolve issues and initiate corrective actions as appropriate.
Act as a customer facing representative from a quality and learning perspective—interacting, communicating, and partnering in meetings, written communication, or any other formats as needed.
Build effective relationships with internal and external stakeholders to ensure engagement and alignment with quality strategy.
Ensure the necessary support, interventions, and education are in place to enable the global team of raters to deliver best results in line with program quality metrics.
Responsible for the quality team’s performance appraisals and development.
Interview, hire, induct, and train team members to a high standard.
Travel will be required periodically.
Essential Skills
5+ years experience in team leadership and customer‑facing experience.
3+ years experience as a Quality Manager or Operations Manager with large teams.
1+ year experience in Human Relevance rating (preferred).
Bachelor’s degree in related field or equivalent work experience.
Experience working in a fast‑paced, customer‑focused environment.
Excellent leadership, interpersonal and listening skills.
Excellent written and verbal communication skills and excellent presentation skills.
Track record of partnering, internally and externally, in the development, implementation and adoption of quality programs.
Planning and project management skills.
Strong data analysis skills.
Ability to find ways of solving or pre‑empting problems.
Ability to adjust to frequent change with a high degree of initiative and drive.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Quality Assurance
Industries: IT Services and IT Consulting
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