Client Services Associate (Spanish Speaker)
Dublin, Ireland
Company Overview
Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries.
It is known for cutting-edge technology and client commitment.
We provide electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories, serving individual investors and institutions.
Key Responsibilities
Resolve routine and complex client service issues thoroughly and expeditiously, using sound judgment and courtesy.
Client inquiries cover topics such as:
Operability of TWS, IBKR Mobile, IBKR WebTrader execution platforms, including trading modules and analytical tools; cash deposit and withdrawal activity; position transfers; and account administrative functions.
Product availability and attributes; exchange, clearing, and depository functions; order types and routing logic; order status, trade and delivery settlement; exercise & assignment; expiration processing; and corporate actions.
Margin calculations; commission structure, interest and fees.
Coordinate activities with other local and international Customer Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance on common issues.
Contribute to the development of client service systems, policies and procedures.
Qualifications & Experience
Fluent in English and Spanish.
University degree (NFQ level 7) in finance, economics or related field.
2–3 years' experience.
Experience in financial services (e.g., brokerage, banking, trading, exchange or clearing house) preferred but not required.
Strong verbal and written communication skills for client inquiries via telephone, web ticket or online chat.
In-depth understanding of stocks, bonds, options, futures, options on futures, foreign exchange and funds.
Working knowledge of exchange operations and regulations, product offerings and specifications, execution platforms and rules, and margin methodologies.
Ability to work in a dynamic, medium-size office environment.
What We Offer
Hybrid working model (4 days in office); office location: North Dock One, ***** North Wall Quay, Dublin, D01 H7V7.
Competitive compensation packages, including private healthcare, pension, life insurance, income protection, discretionary annual bonus.
Global Employee Assistance Program.
Cycle to work scheme & tax saver commute scheme.
Free lunch for all employees working from the office, value up to 14.5 euro per day.
Other Terms and Conditions
Candidates are on a probationary period of six months.
Candidates must have an EU passport or a qualifying work permit/residency to work in the EU.
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