Senior Delivery Manager Position
We are looking for a highly driven Senior Delivery Manager with exceptional leadership skills to oversee a high-performing team of Azure managed service consultants across Ireland, the UK, and India.
As a Senior Delivery Manager, you will be responsible for managing all aspects of our Strategic Triangle – Customer Satisfaction, Employee Engagement, and Profitability.
Main Responsibilities:
* Monthly and quarterly forecasting of team costs and project revenues
* Review actual performance against forecasts, identify gaps, and implement corrective actions
* Collaborate with leadership and account teams to develop account strategies
* Contribute to service design and support service implementation
* Support presales activities, including bids, tenders, and presentations
* Handle customer escalations, issues, and requirements
* Identify and pursue Continual Service Improvement initiatives
* Achieve targets for customer satisfaction and service improvement
* Explore opportunities for additional work within existing clients
* Work with sales to develop new business opportunities
Qualifications and Skills:
* Experience in customer service, relationship management, and as a Service Delivery or Senior Delivery Manager
* Ability to translate business requirements into technical solutions
* Proven success in driving revenue through presales, bids, and tenders
* Resource management experience, including performance management and team development
* Technical background as a Systems, Cloud, Azure, Azure Reliability Engineer, Administrator, or Consultant
* P&L experience, including forecasting gross profit and managing costs and revenues