Overview
Success Architects, as part of Cloud Success, support Salesforce's most critical and strategic customers.
They provide expert guidance on solution design, ensuring scalability, security, and alignment to standard methodologies.
By assessing system performance, they help optimize efficiency and reliability while proactively identifying risks.
Key Responsibilities
Drive Customer Impact – Partner with high-priority customers, assessing their Cloud implementations and delivering expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption.
Industry cloud expertise – Serve as an SME in several Industry Clouds (Consumer Goods, Manufacturing, Non-Profit, Loyalty Management, Public Sector, Education, OmniStudio).
Lead with expertise – Provide proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
Communicate with clarity – Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
Innovate & solve problems – Identify capability gaps and design inefficiencies, recommending product enhancements or custom solutions.
Execute proven strategies – Leverage Success Architect playbooks to meet Financial Services Cloud customers' unique challenges.
Build strong relationships – Collaborate with internal and external partners to drive customer success and product improvement.
Basic Requirements
Solution design and architecture experience in software, systems, or enterprise architecture.
Expertise in Salesforce platform capabilities, technical governance, and best practices.
Experience with large-scale, complex implementations across SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
Strong knowledge of enterprise application integration, process orchestration, master data management, AI, analytics, and security.
Familiarity with vertical-specific solutions in retail, manufacturing, education, or non-profit (preferred).
Communication and leadership skills to assess business objectives, propose solutions, and drive stakeholder alignment.
Strong written and verbal communication, presentation skills, and ability to create clear design documents.
Strategic thinking and problem-solving ability to identify design inefficiencies and recommend optimizations.
Passion for continuous learning and emerging technologies.
Desired Technical Skills
Advanced knowledge of Industry Clouds: Consumer Goods Cloud (including TPM), Manufacturing Cloud, Non-Profit Cloud, Loyalty Management, Public Sector Sector Solutions, Education Cloud, Health Cloud, Life Science, Financial Services Cloud, OmniStudio.
Data management and integration: design and manage data models, relationships, validation rules, data governance, import/export strategies, ETL tools, and integration via REST/SOAP APIs and middleware.
Secure and scalable architecture: role hierarchy, sharing rules, profiles, permission sets, security configurations, large-data-volume considerations, and common anti-patterns.
Salesforce development: APEX, Visualforce, Lightning Web Components, triggers, controllers, batch jobs, asynchronous processing, governor limits, and best practices.
System integration and extensibility: APIs, OAuth, Platform Events, External Objects, Salesforce Connect, Event Relay.
Certifications
Required: Salesforce Administrator, Salesforce Advanced Administrator, Service Cloud Consultant.
Desired: Platform App Builder, Platform Developer I, Certified Architect (Application and System Architect), OmniStudio Consultant, Agentforce Specialist.
Benefits
As part of Salesforce, you will receive a comprehensive benefits package that supports work-life balance, professional development, and well-being.
The company values continuous learning, innovation, and inclusive culture.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
EEO Statement
Salesforce is an equal-opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
We believe in equality for all and strive to create an inclusive workplace.
All employment decisions are based on merit, competence, and qualifications, regardless of protected characteristics.
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