Williaam Cox Limited was founded in 1966 and began life as a rooflight supplier. It is a specialist distributor of COXDOME rooflights, smoke vents, heat exhaust ventilation systems and thermoplastic materials for the construction and signage industries. It also specialises in the supply of architectural roof glazing systems.
Williaam Cox Limited is part of the Alucraft Group, a leading designer, manufacturer and installer of architecturally glazed facades. The group has experienced a significant growth in revenue, profits and employees in recent years across all three business units.
Williaam Cox Limited have a fantastic opportunity for an Internal Sales Executive to join the ‘Plastic Distribution’ division.
The purpose of this role is to be a part of a dynamic sales team, contributing to departmental targets and managing key account. The Internal Sales Executive will report to the Head of Distribution.
Principle Accountabilities
Act as the first point of contact for customer enquiries via phone and email
Prepare and issue accurate quotations for plastic products
Convert enquiries into orders by understanding customer requirements and offering suitable solutions
Process sales orders efficiently and accurately on the ERP system
Support external sales representatives with pricing, lead follow-up, and account administration
Work well as part of a busy sales team
Maintain a good working knowledge of the product portfolio
Account Management
Maintain and develop relationships with existing customers
Proactively follow up on quotes and repeat business opportunities
Identify upselling and cross-selling opportunities within the plastics product range
Handle customer queries, delivery updates, and after-sales support
Coordination & Administration
Liaise with the warehouse to ensure efficient delivery to ensure we meet our customers’ expectations
Maintain regular contact with customers on delivery runs
Monitor order progress and communicate proactively with customers
Maintain accurate customer records, pricing, and product data
Assist with sales reports, forecasts, and pipeline tracking
Compliance & Quality
Ensure pricing and contracts comply with company policies
Adhere to quality, health & safety, and environmental procedures
Support sustainability initiatives (e.g. recycled materials, waste reduction where applicable)
Person Specification
Previous experience in internal sales, customer service, or sales administration
Strong communication and negotiation skills
High level of accuracy and attention to detail
Pro
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