Job Opportunity: IT Technical Support Specialist
About the Role
We are seeking an experienced IT Technical Support Specialist to provide comprehensive technical assistance for a manufacturing site in Sligo and additional European locations. The successful candidate will ensure the smooth operation of all local and remote IT systems, hardware, software, and infrastructure.
The ideal candidate will be a hands-on, customer-focused professional who can translate technical issues into clear, practical solutions for non-technical users while collaborating closely with the wider IT team.
Responsibilities:
* Provide on-site and remote IT support for manufacturing and administrative systems, hardware, software, and mobile devices.
* Work with the Service Desk to build, configure, and deploy new PCs, install software, and perform user setups.
* Support and maintain all AV and conference room systems.
* Troubleshoot and resolve complex issues involving Windows configuration, networking, printing, and standard desktop tools.
* Manage local ITSM tickets, ensuring timely updates, escalation, and SLA compliance.
* Deliver white-glove support to senior management and high-profile users.
* Assist with local infrastructure operations including servers, routers, WAN circuits, and switches.
* Manage IT assets and ensure compliant disposal of obsolete equipment.
* Lead or contribute to local IT projects and process improvements.
* Provide proactive customer service and maintain communication until full resolution.
Requirements:
To succeed in this role, you should have:
* Experience as an IT technician or technical support specialist.
* Strong knowledge of IT systems, hardware, software, and infrastructure.
* Excellent problem-solving and analytical skills.
* Effective communication and interpersonal skills.
* Able to work independently and as part of a team.
* Familiarity with ITSM tools and processes.
Benefits:
This is an excellent opportunity to join our team and take your IT career to the next level. You will receive:
* A competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* The chance to work with a talented and supportive team.
* A dynamic and fast-paced work environment.
Please note that we are an equal opportunities employer and welcome applications from diverse candidates.