Join to apply for the Senior Facilities Manager role at CBRE.
Location: Ballycoolin / Blanchardstown area, Dublin, Ireland. This is a chance for an experienced FM professional to step up and take full ownership of site service delivery. The successful candidate will lead and manage all hard and soft services, providing leadership and ensuring operational excellence across multiple client relationships. A critical aspect of this role involves complete accountability for all life safety systems within a modern campus environment.
Key Tasks
Vendor Management & Strategic Partnerships
Oversee and optimize vendor relationships, ensuring adherence to contractual obligations, performance metrics (KPIs), and service level agreements (SLAs).
Proactively identify and implement cost‑saving initiatives and efficiency improvements within the vendor landscape.
Cultivate strong and collaborative partnerships with suppliers and business partners to drive exceptional service delivery.
Team Leadership, Development & Performance Management
Lead and participate in the recruitment process, onboarding new team members, and fostering a positive team culture.
Conduct regular performance reviews, one‑on‑ones, and provide constructive feedback to drive individual and team performance.
Develop and implement a robust succession plan, identify training needs, and foster professional growth opportunities.
Foster clear, concise, and consistent communication within the team, ensuring effective information flow.
Manage and supervise a dedicated 24/7/365 team, ensuring operational excellence and efficient service delivery.
Reporting & Data Analysis: Prepare and deliver timely and accurate weekly/monthly reports, adhering to established deadlines.
Incident Management & Risk Mitigation: Ensure prompt and accurate incident reporting, with a bias toward proactive problem‑solving and mitigation.
Documentation & Compliance: Maintain comprehensive documentation, including RAMS, one‑page procedures, and audit schedules.
EHS & Safety Compliance: Collaborate with EHS and the onsite team to ensure a safe and compliant work environment, adhering to all CBRE and client safety protocols.
Training & Development: Ensure all team members complete ongoing training, including monthly toolbox talks and other relevant certifications.
Emergency Preparedness: Develop and maintain comprehensive contingency plans, including business continuity plans, disaster recovery strategies, and service disruption protocols.
Financial Management & Budgeting: Lead the development and management of site‑level budgets, driving initiatives to achieve or exceed financial targets; demonstrate thorough understanding of the accrual process and support accurate accounting practices; ensure compliant billing practices, review and sign off on financial documentation.
Client Relationship Management & Service Delivery
Understand and anticipate client needs and preferences, adapting service delivery to exceed expectations.
Continuously review services to ensure optimal delivery, identifying opportunities for improvement and innovation.
Collaborate with account leadership to identify and implement service offering expansions, aligning with the strategic plan.
Project Management & Site Operations
Manage and oversee small projects and site project management activities within scope.
Systems & Equipment Management: Ensure effective management of essential site systems and equipment.
Helpdesk Management: Proactively identify and report Helpdesk jobs, ensuring efficient resolution and client satisfaction.
KPI & SLA Management: Manage FM standards and delivery through key performance indicators (KPIs) and service level agreements (SLAs).
Innovation and Process Improvement: Identify and implement innovative solutions and process improvements to enhance efficiency and service quality.
Communication & Collaboration
Maintain strong working relationships with all stakeholders, including clients, vendors, and internal teams.
Communicate effectively, both verbally and in writing, to all levels of the organization.
Collaborate effectively with cross‑functional teams to achieve common goals.
Effectively resolve conflicts and address challenges in a timely and professional manner.
Technology & Systems
Demonstrate proficiency in relevant software and systems used for facility management and reporting.
Utilize data and analytics to monitor performance, identify trends, and inform decision‑making.
Embrace and champion the implementation of new technologies and systems to improve efficiency and service delivery.
About You
Educated to degree level or equivalent.
Preferred FM related qualifications including EHS.
Strong client relationship management skills.
Good understanding of building management systems and processes.
Good understanding of budget management.
IT Literate including Word, Excel.
Strong financial and budget management skills.
Financial management experience.
Experience in critical environment/logistics facility management.
Self‑motivation / proactive approach.
Firm but fair approach when dealing with suppliers.
Strong proven FM experience in a large blue‑chip organisation.
Confidence when dealing with clients at all levels.
Strong administrative skills / report writing.
Service line
GWS Segment
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
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