Administration Executive - Advisory (Life & Pensions)
Apply locations Dublin - Docklands | Full time | Posted 6 Days Ago | End Date: July 18, 2025 | Job Requisition ID: R0012674
About Us
Howden is a global insurance group with a passionate team of 18,000 employees across over 100 countries. We value a strong culture that promotes work/life balance, career progression, sustainability, and volunteering. Based in Dublin Docklands, Howden Ireland seeks a Senior Administration Executive for our Financial Advisory team.
Role Overview
The successful candidate will support our Financial Planning Advisors with administrative tasks related to Life & Pensions, managing client and adviser support functions, and ensuring compliance and efficiency in policy administration.
Key Responsibilities
* Support Financial Planning Advisors with documentation, client database management, client queries, new business, quality checks, pipeline, and commissions.
* Coordinate with Product Providers for new business and client queries across investment, pension, and protection products.
* Monitor service levels of Product Providers to ensure optimal client service.
* Handle general administrative duties such as filing, correspondence, calls, and emails.
* Adhere to compliance and internal procedures, utilizing tools and templates effectively.
* Manage the full lifecycle of policies for life, pensions, and protection products.
* Act as liaison with product providers, managing queries and processing policy changes.
* Ensure accurate documentation and support client communications, renewals, and reviews.
* Provide administrative support to advisers and the Head of Operations, including preparing reports and documentation.
* Supervise or mentor junior staff, maintain CRM systems, and produce operational reports.
* Ensure compliance with regulations such as CBI and GDPR, conduct quality checks, and support audits.
* Identify risks and contribute to workflow improvements and SOP development.
* Resolve administrative issues and complex policy cases as a key contact.
Candidate Profile
* Highly organized with excellent time management skills.
* Ability to work independently and in a team, meet deadlines, and handle pressure.
* Willingness to pursue industry qualifications.
* At least 2 years of administrative experience in the Life & Pensions industry preferred.
* Familiarity with broking platforms, provider systems, and products.
* Attention to detail, multitasking, and strong communication skills.
* Customer-focused with a drive for continuous improvement.
What We Offer
A career aligned with your values, supporting diversity and inclusion, and fostering a positive work environment. We believe in trying new things, supporting each other, and making a difference.
Additional Support
We offer reasonable adjustments, including flexible hours and hybrid working options, to accommodate individual needs. Please contact us if you require adjustments to support your application or role.
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