Our leading retail client is recruiting a Site Operations Manager for two busy sites in Clare & Tipperary.
OBJECTIVE
Ensure delivery of site targets for all departments within the Facility, in terms of sales & profitability
through the effective management of all store operations and personnel, merchandising, local store marketing, and cost management.
MANAGEMENT
• The recruitment, training and development of high-quality personnel for all departments within
the store.
• Overseeing rostering and general management of personnel to ensure adequate cover with in
budgetary provisions, whilst maintaining quality service to our customers in all areas of the store
and across all offerings/brands.
• Plan and organise all aspects of the operation to include all Fuel, Food (Hot & Cold – all brands),
Retail (Convenience Shop), together with ancillary offerings on site provided to the customer.
• In the absence of a Manager, taking the leading role, overseeing operations and leading by
example.
• Managing the overall performance of the site, and driving operations to ensure this store is
maximised.
• Merchandising professionally, using planogram s where necessary to maximize space and
offerings.
• Manage the performance of the team utilising effective performance management techniques
and in line with labour law.
• Continually communicate with Managers regarding objectives and store performance.
• Setting goals for the store to ensure effective customer service and competitiveness.
• Developing and implementing a plan for the store, communicating the plan, and achieving
objectives.
FINANCE
• Where applicable, generating financial reports, analysing same and reporting any discrepancies
to relevant department/Managing Director.
• Management of cash handling, implementing safe and appropriate processes and procedures,
following up and reporting discrepancies.
• Setting and achieving budgets for the store.
• Ensure overheads are controlled and minimised where appropriate.
• Ensure store sales are maximised, together with customer numbers and average spend.
• Ensure department margins are managed appropriately and profitability of each department is
maximised.
OPERATIONS
• Ensure operation runs efficiently and smoothly.
• Ensure store standards are consistently improved in terms of housekeeping, merchandising,
presentation and service.
• Plan for market changes and demands as they arise.
• Ensure in-store promotions are managed appropriately.
• Ensure policies and procedures are implemented and managed within the store.
• Manage cash handling in line with company cash handling procedures and take action on any
discrepancies that arise.
• Manage store merchandising ensuring appropriate image is portrayed in line with company
procedures.
• Accountable for ensuring consistently high levels of customer service.
• To ensure all customer complaints are dealt with in the appropriate manner.
• To take necessary action in store improvements following customer complaints.
• Manage personnel, recruitment, training, procedures, and effectiveness.
• Manage safety systems for both customers and staff to ensure optimum health and safety is in
operation at all times.
• Report all accidents and near misses to Head Office as per procedures.
STOCK MANAGEMENT
• Ensure effective stock control systems are in place.
• Preparation for and management of stock take.
• Ensure effective stock control procedures are in place to minimise stock loss.
• Ensure effective food management and waste systems are implemented, managed and updated
appropriately.
• Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss
(e.g. through pilferage, wastage, damages).
• Ensure effective stock rotation and stock monitoring systems are in place and adhered to.
LEGISLATION & SECURITY
• Take full care of Health & Safety of all personnel and customers in store and ensure any risks are
minimised, or where possible, eliminated.
• Ensure Forecourt Health & Safety procedures are in place and operational at all times.
• Ensure security of store and personnel is maintained at all times.
• Take relevant action on security issues as and when they arise.
• Ensure secure opening and closing procedures.
• Ensure store operates within relevant legislation in terms of labour law, health and safety law,
HACCP and sale of goods to include alcohol and tobacco regulations.
• Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law and
Consumer Legislation and take relevant actions that may arise out of changes in same.
GENERAL
• Meet targets as agreed.
• To undertake other additional duties as may be assigned by the company.
WORK ENVIRONMENT:
Fast paced, "non-stop" environment.
Physically demanding at times due to certain requirements of the business with regards to the level of business, quality of staff, quantity of staff, preparedness for business demands, etc.
Certain business volumes necessitate prolonged periods of time without sitting down.
PERSON SPECIFICATION
The ideal candidate will possess many of the below attributes.
• Proven ability in managing diverse retail/food site offering
• Planning & organising ability
• Problem solving
• Managing performance (of all employees on site)
• Excellent operational knowledge of retail environment.
• Excellent interpersonal relations.
• Excellent understanding of consumer needs.
• Proven track record in achieving agreed targets.
• Ability to get involved with local community in a positive way leading to goodwill and loyalty
• Financial skills with previous experience of budgets and profit and loss accounts.
• Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law.
• An excellent commercial acumen with the ability to anticipate and react to market changes.
• Committed to continually improving standards.
• Self motivated.
• The ability to work in a pressurised environment.
• Computer skills.