Job Title:
Key Responsibilities:
* Overall Strategy and Operations: Develop, implement, and monitor supermarket strategies to ensure efficient functioning.
* Leadership and Team Management: Lead and motivate the store team to achieve sales targets and deliver exceptional customer service by creating a positive work environment.
* Inventory Management: Manage inventory, including ordering, stock control, and merchandising to meet business objectives.
* Compliance and Risk Management: Ensure compliance with health and safety regulations and company policies to maintain a safe working environment.
* Customer Service: Handle customer inquiries, complaints, and feedback in a professional manner to build customer loyalty.
* Sales and Profitability: Develop and implement strategies to increase store sales and profitability through effective product management.
* Financial Performance: Monitor financial performance and prepare reports for senior management to inform business decisions.
* Staff Development: Recruit, train, and develop store staff to maintain high standards of performance and improve employee engagement.
* Store Presentation: Ensure the store is clean, well-organised, and adequately staffed at all times to create a positive shopping experience.
Requirements:
* Strong Leadership and team management skills to lead a high-performing team.
* Excellent Communication and interpersonal abilities to build strong relationships with customers and colleagues.
* Flexibility to work various shifts, including weekends and holidays, to meet business needs.
* Proactive Approach to achieving results-oriented goals and improving operational efficiency.
* Results-Oriented mindset to drive business growth and improvement.