Customer Service Role Overview
The ideal candidate will deliver exceptional customer service, ensuring a smooth and efficient experience for our customers.
This role is central to fostering an inclusive environment, where customer needs are prioritized and met with professionalism.
Key Responsibilities
1. Engage with customers to provide professional, courteous, and timely support to both business and personal clients.
2. Manage the flow of customers to ensure a seamless passage through the branch.
3. Guide customers towards self-service options, including online and banking channels, and demonstrate their use effectively.
4. Update relevant customer information on internal systems accurately and efficiently.
5. Address basic queries and concerns, referring complex issues to relevant authorities as necessary.
6. Contribute valuable insights to inform decision-making, ensuring customer-centric outcomes.
7. Understand personal goals and contribute to achieving shared ambitions for the organization.
8. Act with integrity, embracing continuous improvement and recognizing contributions to the organization's success.
9. Demonstrate adaptability and willingness to change, driving the implementation of efficient solutions.
10. In certain instances, you may be required to handle cash transactions, adhering to established security protocols.