Job Title: Claims Handler
Reporting to: Financial Controller
Location: Ace Express Freight Head Offices, Blake's Cross, Lusk, Co. Dublin
Contract: Permanent, part-time, 20 hours per week
About Ace Express Freight
Ace Express Freight are a global freight forwarding company with more than 30 years' experience and a network of world-class partners.
We are proud to have been awarded the Deloitte 'Ireland's Best Managed Company' accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.
Summary
The Claims Handler's role is to investigate and process claims relating to the loss, damage, or delay, in the movement of goods through the Ace Express network. You will liaise with multiple stakeholders and internal departments (E.g., operations, customer service, finance, warehousing, and transport teams) to gather information and evidence to support claim resolution.
The role will also communicate with customers, insurers, and third parties in a professional and timely manner, to ensure updates are provided throughout the claims process.
Duties & Responsibilities:
* Receive, investigate, and process claims relating to the loss, damage, or delay of goods
* Liaise with internal departments, customers, insurers, and third parties to progress claims handling in a timely manner.
* Maintain accurate records of all claims, correspondence, and supporting documentation in line with company procedures.
* Assess liability and negotiate settlement amounts in line with company policy, insurance coverage, and contractual terms.
* Escalate complex or high-value claims to senior management as required.
* Monitor trends in claims activity and provide feedback or recommendations to reduce future risks and costs.
* Ensure all claims are handled in compliance with legal, regulatory, and company requirements.
* Contribute to continuous improvement initiatives aimed at improving claims handling efficiency and customer satisfaction.
Experience, Skills & Competencies:
* Proven experience in claims handling within the logistics or freight forwarding industry.
* Strong administrative, and analytical skills, with a high attention to detail and the ability to review and analyse documentation and information thoroughly.
* Excellent communication skills, both written and verbal, with the ability to handle difficult conversations professionally.
* Strong organisational and time management skills, and able to manage multiple claims cases simultaneously.
* A problem-solving mindset, with the knowledge of when to escalate information to senior management.
* Competent IT skills, including MS Office and claims or case management systems.
* Ability to work independently as well as part of a team in a fast-paced environment.
* Customer-focused, with a proactive and professional approach to service delivery.
* Resilient and adaptable, able to work under pressure and meet deadlines.
We Offer:
* Permanent employment contract.
* Attractive Salary.
* 21 days annual leave (up to 2 additional days leave after 12 months service)
* Company Pension (after successful completion of probation period)
* Flexible Working Hours (9am to 1pm, Monday to Friday).
* Free Parking Onsite
* Eligible to avail of Company Supports & Well Being (EAP, Social Committee, Monthly Food Truck etc.)
* Positive working environment with a vibrant atmosphere.
This job description is intended as a summary of the primary responsibilities and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform or that may be required to do either now or in the future.
Ace Express Freight is an Equal Opportunities Employer
Job Type: Full-time
Pay: €30,000.00-€35,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person