Job Opportunity
We are seeking a highly skilled Reservations Manager to join our team in Dublin.
This role involves managing group reservations, ensuring timely quotes, follow-ups, confirmations, and payments. The successful candidate will possess relevant hospitality experience, knowledge of Opera PMS, and excellent customer service skills.
Key Responsibilities:
* Manage group reservations, including quoting, following up, confirming, and contracting groups
* Ensure timely payment collection and handover to Operations
* Track and follow up on every enquiry using provided tools and maintain relevant documentation
* Enter groups into Opera correctly with notes, traces, and rates
* Coordinate with Hotel Operations on group-related information and queries
* Complete weekly/monthly group reports
* Manage payment and billing information for each group
Requirements:
* Relevant hospitality experience in hotel reservations or senior front office roles
* Knowledge of Opera PMS highly desirable
* Professional manner and great attitude towards providing high levels of customer service
* Willingness to progress career with a leading hospitality provider