Information Technology Support Engineer (2nd Line)
We’re partnered with a rapidly growing IT Managed Service Provider in the UK and Ireland. They’re looking for a skilled 2nd Line Field Engineer to support a diverse portfolio of clients in Galway and Limerick.
Hybrid – Galway/Limerick | On‑site required 3x weekly
The Role
You’ll provide high‑quality 2nd Line technical support across Windows, Microsoft 365, Virtualisation, Networking, and Cloud environments. Your responsibilities include escalating incidents, collaborating with senior engineers, and continuously expanding your technical expertise.
Key Responsibilities
Deliver 2nd Line technical support across client systems, including on‑site visits in Galway and Limerick.
Communicate clearly with clients, end users, and third parties via phone, email, and remote support tools.
Own escalated tickets and work with wider engineering teams to drive timely resolution.
Participate in the out‑of‑hours emergency support rota.
Use internal Service Desk tools to manage and update tickets in line with SLA requirements.
Create and maintain high‑quality documentation for internal and client systems.
Follow ISO20000 and ISO27001‑aligned processes and procedures.
Research unfamiliar technologies and develop solutions independently.
Contribute to continuous service improvement initiatives.
Build knowledge of preferred technical stacks and support junior team members.
Undertake training required to grow your technical capability and industry knowledge.
What You’ll Bring
2+ years’ experience in a 2nd Line Engineer or MSP Field Engineer role.
Experience working within a Managed Service Provider environment.
Full UK or Irish driving licence.
Strong working knowledge across:
Windows Server
Windows Desktop OS
Active Directory & DNS
LAN/WAN/VPN (routers, switches, firewalls)
Citrix / RDS / WVD
Microsoft certifications
Backup tech knowledge (Veeam preferred)
Who You Are
Driven, adaptable, and proactive with a strong “can‑do” mindset.
Passionate about technology and delivering exceptional customer service.
Comfortable taking ownership and acting as a technical escalation point.
A natural problem‑solver who enjoys learning unfamiliar technologies.
Supportive and collaborative, keen to help develop junior team members.
Why You’ll Love It
Join a rapidly growing MSP with a strong reputation and ambitious roadmap.
Work with a wide range of modern technologies across varied client environments.
Excellent opportunities for training, certification, and career progression.
Supportive, friendly culture that values continuous development and high‑quality engineering.
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
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