Technical Support Professional
Our team is partnering up with leading audio entertainment companies to deliver the most compelling subscription and ad-supported audio experience for listeners. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love.
We are seeking a skilled Technical Support Professional to join our Production Services Operations Team. This agile group of responders will handle Technical Incident Management and provide Operational Support for our entire Technology Organization.
The successful candidate will be responsible for monitoring, triage, incident management and technical support of our consumer brands to provide the best experience for customers and the business at large.
This role requires strong interpersonal skills, excellent written and verbal communication and presentation skills. The ideal candidate must also possess organizational skills, attention to details, ability to work independently and on a team in a fast-paced environment.
Some of the key responsibilities include:
* Guiding all problems through the incident management process
* Problem Intake Triage and Investigation
* Internal Business Stakeholder communications Resolver Escalation Resolution Validation Problem Management Daily Technical Operations Software Deployments System Alarm Management Operational Record Keeping and Documentation Maintenance Collaboration with Subject Matter Experts across the Organization for Continuous Improvement Opportunities
Requirements:
* Associate Degree, Technical School or military training in computer systems management and monitoring or related area of equivalent experience.
* 2 years of experience working in a 24x7x365 multi-shift environment where the main focus is monitoring and incident management.
* Practical hands-on experience with trouble ticket systems, network monitoring tools, and familiarity with incident management processes.
Benefits:
* Work From Home Remote job
* Annual leave
* Sick leave
* Permanent job nice team pensions healthcare insurance